I manage a team of analysts and associates on the seniors and healthcare side of the business. Our team is different from those in conventional or affordable in that we support both production and underwriting. As a result, we have visibility across the entire transaction that I don’t think we would have otherwise. At the same time, we have a lot of responsibility — to our clients, to HUD, and to our internal counterparts — that we take quite seriously.
From my perspective, the favorite part of my job is leadership. I am a big fan of everyone on my team. They have skillsets I would love to have myself, and so my role is to support them and help them develop and expand those skillsets. I’m always thinking about how I can be better at this.
I’ve done a lot of things before coming to Lument, from emergency management for city governments to risk analysis for an insurance company, but there are two experiences that really shape the way I think of my role as leader.
The first is coaching mixed martial arts fighters, which taught me the importance of tailoring my coaching to the individual. People are different, with different outlooks and temperaments, and I need to take that into consideration when I work with them. I also try to focus on helping them develop the resilience they need to stay calm and think clearly in the midst of the pressure that is inevitably part of our work.
The other experience that had an important influence on my approach to leadership was waiting tables. Having to work for tips is a humbling experience, but there is no more visceral way to grasp the connection between customer service and compensation. I remind people that knowing the financial aspects of a transaction is a given. At the end of the day, we are in a service business that requires you to connect with people. We do that very well at Lument, and that’s what differentiates us from our competition.
I think these are important lessons to convey, especially to people like those on my team who are at the beginning of their careers. I can see how great a company Lument is right now, and the opportunity, especially for members of our analytical pool, to advance and grow is phenomenal. Every day I try to drive home the point to my team: don’t take this opportunity for granted.