I lead the quality assurance (QA) team in Lument’s loan servicing and asset management (LSAM) department. Loan servicing refers to the administration of a loan—from the moment money is disbursed to the borrower until the time the loan is paid off.
My team and I ensure that Lument’s loan servicing adheres to all relevant laws and regulations—of which there are many. Within my team, we have two sub-teams. One deals with reporting and analytics. The other focuses on process and controls and data governance. As part of our work, we also serve as a liaison between LSAM and Lender Technology.
I joined Lument in 2020. Over the past three years I’ve had many good experiences. But I think my favorite part of the job is simply getting to help people. It’s what makes me happy and excited to get up in the morning. And I work with some incredible people who are really good at what they do. Being able to make their lives easier, so that they can be more successful and show their skill sets, is awesome.
Like any job, there are plenty of challenges to overcome. The QA team, for example, often faces people on their worst days. We’re going to colleagues and we’re saying, “Hey, here’s some control testing results that may not be flattering.” But once you get past that awkwardness, and you start to build trust with colleagues you can start being truly effective in what you’re doing. To build that trust with the colleagues we work with, you also need very strong communication skills, in addition to excellent technical knowledge of the business.
Working at Lument is both stimulating and rewarding, and I am honored to have won a Lument Excellence Award for Innovation Champion several times. In QA, however, we don’t usually have single, momentous, accomplishments to brag about. Instead, it’s a lot of smaller things here and there and being able to make a positive impact on other teams, little by little.
Another thing I enjoy about Lument is its culture of teamwork: Everyone’s willing to pitch in a hand to help. And they’re most focused on the success of the team, rather than on individual egos. In my industry, every team affects another team downstream—from how a loan is originated, to how the loan is loaded into our system, to how it’s managed by the asset managers or reported by investor reporting. When you have an environment like that, it’s vital that you also have a good working relationship with the teams around you. Without that cultural emphasis on teamwork, we would struggle to be successful.
Away from the office, I’m trying to instill that respect for teamwork in my own children as well. When I have a free moment, I love to pursue my hobby of woodworking, especially with my five-year old son. He enjoys it—and he’s also learning that, together, you can often create something far better than by trying to do it alone.