CLOSING A LOAN IS JUST THE BEGINNING
At Lument, loan servicing and asset management is at the heart of what we do. With one of the largest and most responsive platforms in commercial real estate, our portfolio consists of thousands of loans serviced for Fannie Mae, Freddie Mac, HUD/FHA, CMBS lenders, and our own balance sheet. We leverage our scale, technology, and deeply experienced team to deliver transparent access, proactive management, and personalized support for every loan we close — and we extend that same standard of excellence when servicing loans on behalf of our third-party partners.
Client Login$54B
Loan Servicing Portfolio*
Excellence in Servicing Award
Freddie Mac Multifamily (2025)
Loan Servicing & Asset Management Capabilities
We deliver a full spectrum of loan servicing and asset management services designed to protect collateral, minimize risk, and maximize loan performance throughout the life of the loan.
- General Servicing – Scalable loan onboarding, payment processing, compliance monitoring, and ongoing communication
- Tax – Invoice verification, parcel reconciliation, and timely processing.
- Insurance – Ensuring compliant coverage with investor requirements
- Escrow Analysis – Comprehensive analysis of existing monthly escrows
- Investor Reporting – Transparent, timely custodial account management
- Asset Management – Collateral management with thorough property condition assessments and reviews of operating statements, and prompt handling of all post-closing transactions
- Risk Asset Management/Special Servicing – Alternative solutions and exit strategies, all while working to preserve collateral value
This framework of services is backed by our Quality Assurance department, which leverages technology, KPIs, and continuous process improvements to ensure accuracy, transparency, and consistently high standards.
Servicing Delivered Smartly
Lument’s cutting-edge LeapOnline Loan Servicing platform enhances our capabilities and elevates the client experience by offering real-time access to reporting requirements and instant document uploads. Additionally, it allows users to submit reserve fund requests and track their status, as well as schedule the automated delivery of loan reports.
Servicing Delivered Smartly
Lument’s cutting-edge LeapOnline Loan Servicing platform enhances our capabilities and elevates the client experience by offering real-time access to reporting requirements and instant document uploads. Additionally, it allows users to submit reserve fund requests and track their status, as well as schedule the automated delivery of loan reports.
THE Servicing Edge
The Servicing Edge is our comprehensive client resource guide with the latest insights, tips, and information related to loan onboarding, cash management, escrow administration, and investor reporting.
National Footprint
With a national footprint spanning thousands of loans across diverse markets, Lument combines breadth with local insight to deliver servicing expertise wherever our clients need it. Our reach and proven platform make us not only a trusted steward of our own portfolio, but also a powerful partner for third-party servicing—bringing the same rigor, responsiveness, and commitment to performance to every loan we manage.
National Footprint
With a national footprint spanning thousands of loans across diverse markets, Lument combines breadth with local insight to deliver servicing expertise wherever our clients need it. Our reach and proven platform make us not only a trusted steward of our own portfolio, but also a powerful partner for third-party servicing—bringing the same rigor, responsiveness, and commitment to performance to every loan we manage.
6,500+
Loans Serviced*
200+
Full-Time Servicing & Asset Management Staff
#1
FHA Multifamily Servicer**
Top 25
Multifamily Servicer**
Fitch
Rated Primary and Special Servicer (CPS2+/CLLSS2)
* As of September 30, 2025
** Mortgage Bankers Association Commercial/Multifamily Mortgage Servicer Rankings
LET’s CONNECT
With over 200 professionals and a leadership team averaging 25 years of experience, Lument’s loan servicing and asset management platform delivers demonstrated expertise across agency, government, and proprietary loan portfolios. In addition to managing our own loans, we’re a trusted third-party partner.
Let’s discuss how we can support your servicing needs.
LET’s CONNECT
With over 200 professionals and a leadership team averaging 25 years of experience, Lument’s loan servicing and asset management platform delivers demonstrated expertise across agency, government, and proprietary loan portfolios. In addition to managing our own loans, we’re a trusted third-party partner.
Let’s discuss how we can support your servicing needs.
Get in Touch
